Privacy Policy

This Privacy Policy explains how শিক্ষাভূমি ("we", "us", or "our") collects, uses, and protects your personal data when you use our online learning platform, including live classes, recorded courses, notes, assignments, and live exams.

This is a general information document and does not constitute legal advice. For specific legal questions, please consult a lawyer.

1. Who this policy applies to

This policy applies to all users of the Platform, including students, teachers, and visitors to our website or mobile interfaces. By using the Platform, you agree to the collection and use of your information as described in this policy.

2. Information we collect

We collect different types of information depending on how you use the Platform.

  • Account information: Name, email address, phone number (if provided), password (stored in encrypted form), role (student or teacher), and profile details you choose to share.
  • Course and usage data: Courses and live classes you enroll in or create, progress within courses, assignments and exam attempts, attendance in live classes, and interactions with course content.
  • Payment and transaction data: Limited information related to purchases and payment status (for example, what you purchased and whether payment succeeded). Actual card or bank details are usually processed by trusted payment providers and not stored directly by us.
  • Communication data: Messages you send to our support team, feedback, reviews, or communications between students and teachers inside the Platform.
  • Technical and log data: IP address, device information, browser type, approximate location (based on IP), access times, pages viewed, and error logs to help us secure and improve the Platform.

3. How we use your information

We use the information we collect for the following purposes:

  • To create and manage your account and profile.
  • To provide access to courses, live classes, notes, assignments, and live exams.
  • To process payments, manage subscriptions, and keep records of your purchases.
  • To communicate with you about your account, classes, updates, security alerts, and administrative messages.
  • To personalize your learning experience, such as recommending relevant courses and showing your progress.
  • To monitor performance, fix technical issues, and improve the Platform's reliability and security.
  • To prevent fraud, piracy, cheating in exams, and misuse of the Platform.
  • To comply with legal obligations and respond to lawful requests from authorities, where required.

4. Legal bases for processing (where applicable)

Depending on your location, we may process your personal data based on one or more of the following legal bases: your consent, the need to perform a contract with you (for example, to provide the course you purchased), our legitimate interests in operating and improving the Platform, and compliance with legal obligations.

5. How we share information

We do not sell your personal data. We may share information in the following limited situations:

  • With teachers: If you are a student in a course or live class, we may share your name, contact information (where appropriate), progress, and relevant activity with your teacher so they can manage the class.
  • With students: If you are a teacher, basic profile information (such as your name, qualifications, and course details) may be visible to students and prospective students.
  • With service providers and partners: We may work with trusted third parties who help us operate the Platform (for example, hosting, live streaming infrastructure, analytics, payment processing, notifications). They are only allowed to use your data to provide services to us.
  • For legal reasons: We may disclose information if required by law, court order, or government request, or when we believe it is necessary to protect our rights, users, or the public.
  • Business transfers: If we are involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Cookies and similar technologies

We may use cookies and similar technologies (such as local storage and device identifiers) to:

  • Keep you signed in and remember your preferences.
  • Measure usage, performance, and errors.
  • Protect your account and detect suspicious activity.

You can usually control cookies through your browser settings. Some features of the Platform may not work properly if you disable cookies entirely.

7. Data security

We use reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

  • Passwords are stored in encrypted or hashed form, not in plain text.
  • Access to sensitive data is restricted to authorized personnel and service providers.
  • We regularly monitor our systems for vulnerabilities and abuse.

However, no system can be completely secure. You are responsible for keeping your login details safe and informing us promptly if you suspect unauthorized access to your account.

8. Data retention

We keep your personal data for as long as necessary to provide the Platform, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will take steps to delete or anonymize it in a secure manner, subject to our backup and archival practices.

9. Your rights and choices

Depending on your location and local laws, you may have some or all of the following rights regarding your personal data:

  • To access the personal data we hold about you.
  • To request corrections if your information is inaccurate.
  • To request deletion of your account or certain personal data, subject to legal or contractual limits.
  • To object to or restrict certain types of processing, or withdraw consent where processing is based on consent.
  • To receive a copy of your data in a portable format, where technically feasible and required by law.

To exercise these rights, please contact us using the contact details provided on the Platform. We may need to verify your identity before responding to your request.

10. Children's privacy

Our Platform may be used by students, including minors, under the supervision or consent of a parent, guardian, or educational institution, depending on local laws. We do not knowingly collect personal data from children without appropriate consent where required. If you believe a child has provided us data without proper consent, please contact us so we can take appropriate steps.

11. Third‑party links and services

Courses or the Platform may contain links to third‑party websites or services, including external learning resources, messaging tools, or exam portals. We are not responsible for the privacy practices or content of those third‑party services. We encourage you to review their privacy policies before providing any personal data.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of the Platform.

  • When we make changes, we will update the "last updated" date and, where appropriate, provide notice through the Platform or by other means.
  • Your continued use of the Platform after an update means you accept the revised Privacy Policy.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the support or contact options provided on the Platform. We will do our best to respond within a reasonable time.