Cookie Policy

1. What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your actions and preferences so that your experience is smoother and more personalized. Similar technologies such as local storage, pixels, and device identifiers may also be used for related purposes.

2. How we use cookies

We use cookies and similar technologies on the Platform for the following main purposes:

• Essential (required): These cookies are necessary for the Platform to function properly, such as keeping you logged in, maintaining your session during live classes, and enabling core security features.
• Preferences: These help us remember your settings, such as language, theme (light/dark or student/teacher), and other UI preferences.
• Performance and analytics: These cookies allow us to understand how users interact with the Platform, which pages are visited, and where technical issues occur, so we can improve performance and reliability.
• Security and fraud prevention: We may use cookies to detect suspicious activity, protect your account, and help prevent misuse, piracy, or cheating in exams.

3. Types of cookies we may use

• Session cookies: These are temporary cookies that are deleted when you close your browser. They help us keep your session active while you navigate the Platform or attend a live class.
• Persistent cookies: These remain on your device for a set period or until you delete them. They help us remember you when you return, such as keeping you signed in or preserving your preferences.
• First‑party cookies: These are set directly by শিক্ষাভূমি when you use the Platform.
• Third‑party cookies: These may be set by third‑party services that we use, such as analytics providers, live streaming infrastructure, or embedded tools. Their use of information is governed by their own privacy and cookie policies.

4. Cookies and live classes

For live classes, exams, and interactive sessions, cookies and related technologies may be used to manage your connection, keep your session stable, and help protect against unauthorized access or misuse. We may also use identifiers to monitor technical performance and improve the quality of audio and video streams.

5. Managing your cookie preferences

Most web browsers allow you to control cookies through their settings, including blocking or deleting them. You can usually find these options in the "Privacy" or "Security" sections of your browser settings.

• You may choose to block some or all cookies from our site.
• If you disable essential cookies, some parts of the Platform may not function correctly, including login, course access, or live classes.
• Deleting cookies may remove saved preferences and require you to log in again.

Where required by law, we may present a cookie banner or settings panel to let you choose which non‑essential cookies to accept.

6. Third‑party cookies and services

Some cookies may be placed by third‑party services integrated into the Platform, such as analytics tools, live streaming providers, or embedded content from external sites. We do not control how these third parties use cookies, and their use is subject to their own policies. We recommend reviewing their privacy and cookie policies for more information.

7. Relationship with our Privacy Policy

This Cookie Policy should be read together with our Privacy Policy, which provides more detail about how we collect, use, and protect your personal data. If there is any inconsistency between this Cookie Policy and the Privacy Policy, the Privacy Policy will generally control for data protection matters.

8. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example to reflect changes in the cookies we use, legal requirements, or improvements to the Platform.

• When we make material changes, we will update the "last updated" date and, where appropriate, provide notice through the Platform.
• Your continued use of the Platform after an update means you accept the revised Cookie Policy.

9. Contact us

If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact us using the support or contact options provided on the Platform.